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How lunetogel Handles Your Personal Data

This page tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and browse the lobby — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesClear retention policyYour right to request deletion

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around the way accounts actually work here — wallet-linked, mobile-first, with DANA, OVO and GoPay as the primary deposit rails. Each of these practices is applied consistently across your account lifecycle, from registration through to any closure request.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Login events are logged with device and IP data. If we detect a login from an unfamiliar device, we trigger an OTP verification step to your registered mobile number before access is granted.

Data Retention

Active account data is kept while your account is open. After closure, we retain records for the period required by applicable law, then delete or anonymise them. You can request a summary of what we hold.

Requesting Changes

To update, correct or delete your data, contact support via live chat or email and verify your identity. We process confirmed requests without requiring you to give a reason.

REACH US DIRECTLY

Contact Us About Your Privacy Rights

If you have a question about how your data is stored, want to correct information on your account, or need to request deletion, reach our support team through any of the channels below. We handle data requests separately from general account help, so flag your message as a privacy request when you get in touch.

Live Chat Start a chat session from any page on lunetogel. Mention it is a privacy or data request so the agent routes it to the right team without delay.

Email Support Send your data request by email with your registered account details. We confirm receipt and respond within the timeframe required under applicable rules.

Account Help Portal Log into your account and open the Help section to submit a data access or deletion request directly, with your identity already verified by your session.

Understand What We Collect and Why

lunetogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, phone number and the payment method you link — whether that is DANA, OVO or GoPay. This information is used to verify your identity, process deposits and withdrawals, and keep your account secure. We also

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collect device and session data — your IP address, browser type and session timestamps — so we can detect unusual login activity and protect your wallet from unauthorised access. Players in Jakarta and Surabaya accessing the platform via mobile will have session logs tied to their
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account for security purposes. We do not sell, rent or trade your personal data to marketing companies. Data shared with payment processors like DANA, OVO and GoPay is limited strictly to what those processors need to complete your transaction. All data transfers use SSL encryption. We
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retain your account data for as long as your account is active and for a period after closure as required by applicable law. If you want to know exactly what we hold, or request a correction, the contact paths are in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

These are the questions we hear most often about how we handle account and payment data. Each answer reflects how our system actually works for accounts in Indonesia where access is permitted under local law.

We collect your name, phone number, email and the e-wallet you link — DANA, OVO or GoPay. Device and session data is also recorded to secure your login and detect any unusual account activity.

We store only the account reference needed to process your transaction. Full wallet credentials stay with the payment processor. We do not store your DANA, OVO or GoPay PIN or full account number on our systems.

Yes. Contact support via live chat or email, verify your identity and ask for a data access summary. We will send you the categories of data we hold within a reasonable timeframe.

Submit a deletion request through live chat, email or the account help portal. After we verify your identity, we process the request and retain only what applicable law requires us to keep.

No. We do not sell or share your personal data with marketing companies. Data is shared only with payment processors like DANA, OVO and GoPay strictly to complete your transactions.

Session cookies keep you logged in; analytics cookies help us understand page usage. You can disable non-essential cookies in your browser settings. Turning them off does not block your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How lunetogel Handles Your Personal Data

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Contact Us About Your Privacy Rights

Common Questions About Your Data and Rights

01 What personal data does lunetogel collect when I open an account?

02 Is my DANA, OVO or GoPay wallet information stored on lunetogel servers?

03 Can I request a copy of the data lunetogel holds about my account?

04 How do I ask lunetogel to delete my account data?

05 Does lunetogel share my data with third parties for marketing?

06 How does lunetogel use cookies and can I turn them off?

Privacy Policy

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